Returns & Exchanges

At Pretty Lavish, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all unworn items with original tags attached. Please note that items must be returned in their original condition to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging, ensuring all tags are intact and the delivery note is included inside the parcel.

3

Generate Shipping Label

Select your preferred courier through the portal to download your prepaid shipping label or generate a QR code for paperless drop-off.

4

Drop Off and Track

Take your package to the nearest drop-off point and keep your proof of postage until your refund has been processed, typically within 10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing